Privacy policy

Who we are

This website is published by Gulf Solutions Group (referred to as "we", "us" or "our"), the data controller for personal data collected here. You can reach us at EX11, Ground Floor, Building 7, Dubai Outsource City, Dubai, United Arab Emirates, by telephone on +971 4 565 5319, or by email at compliance@ops.ae.

What we collect

• Information you give us through the contact form: your name, work email, company, approximate workforce size, market of interest, the support you need and your message.
• Usage information collected automatically through cookies and similar technologies, such as pages viewed, device and browser type, approximate location and how you reached the site. See our cookie policy for detail.

We do not ask for special categories of personal data, and we ask you not to send them.

How we use it and our lawful basis

• To respond to your enquiry and provide the information or assessment you request (necessary to take steps at your request and for our legitimate business interest in responding).
• To operate, secure and improve the website and understand how it is used (legitimate interest, and consent where analytics cookies are used).
• To send you marketing only where you have given consent, which you can withdraw at any time.
• To comply with legal obligations that apply to us.

Cookies and analytics

We use strictly necessary cookies to run the site, and analytics cookies (for example Google Analytics) to understand usage. Analytics and other non-essential cookies are set only with your consent through our cookie banner, and you can change your choice at any time. Full detail is in the cookie policy.

Who we share it with

We share personal data only with service providers who help us run the site and respond to you, such as our hosting provider, analytics provider and form or email processors, under appropriate contractual protections. We do not sell your personal data. We may disclose data where required by law.

International transfers

Some of our providers process data outside the United Arab Emirates. Where personal data is transferred abroad, we rely on appropriate safeguards consistent with applicable UAE data-protection law.

How long we keep it

We keep enquiry data for as long as needed to handle your request and for a reasonable period afterwards for record-keeping, then delete or anonymise it. Analytics data is retained for a limited period in line with our analytics settings.

Your rights

Subject to applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may request access to your data, correction, deletion, restriction or objection to certain processing, and withdrawal of consent. To exercise a right, email compliance@ops.ae. You may also raise a concern with the competent data-protection authority.

Security

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This site is intended for business users and is not directed to children, and we do not knowingly collect their data.

Changes

We may update this policy from time to time. The "last updated" date above shows the current version.